1. Who We Are

2. Information We Collect

✅ Personal Details

• Name
• Phone Number
• Email Address
• Address

✅ Purchase & Service Data

• Product purchased
• Invoice and warranty details
• Delivery and installation info

✅ Communication Data

• WhatsApp chats
• Calls & messages
• Complaints/support requests

✅ Website/Online Data (if applicable)

• Contact form submissions
• Browsing activity (via cookies)

3. How We Use Your Information

We use customer information for:

• Billing and invoicing
• Product delivery & installation
• Warranty and service support
• Complaint handling and follow-ups
• Updates on orders and offers
• Communication via calls/WhatsApp/SMS/email
• Legal or regulatory compliance

We never sell your data to any unauthorized third party.

4. Sharing of Information

Your information may be shared only with:

• Authorized service centers or technicians
• Delivery partners
• Payment/EMI providers
• Government or legal authorities (if required)

We do not share personal details with marketing companies or unknown organizations.

5. Data Protection & Security

We take reasonable steps to protect your data from unauthorized access, misuse, or loss, including:

• Secure invoicing and billing systems
• Limited access to customer records
• Safe digital and physical record handling

However, no system is 100% secure, and we encourage customers to provide accurate details carefully.

6. Customer Rights

You have the right to:

• Request correction of your personal data
• Ask for limited use of your contact details
• Request deletion of stored personal info (where possible)
• Opt-out of promotional communication

To make any request, contact us at:

7. Cookies & Website Tracking

If you use our website, we may use cookies to:

• Improve user experience
• Track basic website activity
• Analyze traffic and performance

You can disable cookies using your browser settings.

8. WhatsApp & Call Communication

By contacting us through WhatsApp or calls, you agree to receive responses, reminders, or service-related updates. We do not spam customers.

9. Third-Party Links

If our website or messaging includes links to other sites, we are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy without prior notice. The latest version will always be available upon request or update online.

11. Contact Information

If you have any questions, concerns, or requests related to privacy: